Project Challenge
Workflow
Research
Market Research
User Research
Role & Task analysis
System & Flow
System Map
User Flow
Conclusions
UI Design
Sketching
Primary Research - Market Research
What about the system's functionality compare to the market?
Low COO (Cost Of Ownership).
Not an ERP but can integrate with other systems, such as payroll and medical record systems.
ERP
Standalone Solution
Low COO
High COO
Primary Research - User Research
User Survey
“לא אוהבת אותה, אבל זה מה שיש.”
“מסורבלת מאוד ונתקעת כל הזמן.”
“יש צורך בבקיאות רבה במערכת על מנת לתפעל אותה, מיושנת.”
Primary Research - User Research
User Survey main insights
My psychology background provides me with a better understanding of user needs. Through the survey, I gained insights into users' primary tasks. Also I conclude that
using both the mouse and keyboard is essential for the user, and the system is used often throughout the day.
Number of respondents
90%
Usually use both the mouse and the keyboard
23%
are satisfied with the system in general
98%
Use the system frequently throughout the day
Roles Analysis (Personas)
Secretaries
Needs: Schedules appointments, reports to management.
Pain Points: Difficulty tracking multiple schedules simultaneously.
Solution: Schedules appointments in one click and real time availability tracker across team members.
Paramedical Therapists
Needs: Managing personal schedules and scheduling patient appointments.
Pain Points: Time consuming navigation in the system that affect patient care.
Solution: Improved access to patient information and highlight key medical data during appointment scheduling.
Managers
Needs: Ensure efficient appointment scheduling and resource utilization.
Pain Points: Lack of a unified view of therapist availability and workload.
Solution: Provide a real time overview of therapist schedules and enhance the efficiency of appointment allocation
Primary Research - User Research
Task analysis
Why? Enables to prioritize tasks based on their importance and use this prioritization to design the screen layout and position functionalities accordingly.
System Map - Information Architecture
User Flow
Sketching
Main screen - team appointments log
The calendar follows Google's best practices for creating a simple and user friendly interface. Tabs allow users to easily switch between the calendars of all therapists. Each calendar features an availability indicator with three stars: Available, Moderate, or Busy. Helping users schedule appointments efficiently.
Login
Entering login details with a clear and prominent CTA button
User flow screens
New Event
Follows Google's best practice
Displaying key patient details when entering their name while scheduling a new appointment, providing relevant information for user needs.
Patient Details
Drill down into detailed patient information using a tabbed navigation method.
UI kit
Aa
Rubik
Headlines
CTA Button
H1
Bold, 32px
Medium, 18px
כניסה
H2
Bold, 24px
Lable
Bold, 16px
Body
Regular, 16px
Mood Board
Gray serves as the foundation. Its minimal and neutral qualities convey intelligence, reliability, and stability, making it a fit choice for a formal environment.
Typography
Font Rubik offering excellent clarity, readability, and optimal performance on screens.
Conclusion
The Appointment Planner Complex System project underscores the transformative potential of thoughtful UX design in healthcare technology.
By applying psychological insights and user centered design principles, we can create more intuitive, efficient, and user-friendly interfaces that support healthcare professionals in their critical daily work.
Problem Statement
In the landscape of modern healthcare, the computer screen has become the primary mediator between doctors and patient. But what happens when the technology designed into a barrier instead of a bridge? This project delves into the depths of user experience in appointment management systems, focusing on the complex human interaction at the intersection of technology and medical care.
